View & find email

View individual messages or conversation threads

• In Outlook: Arrange by conversation or sender. Scroll to view all messages or conversations (desktop view). In Outlook conversation threads, the newest message is at the top.

• In Gmail: Use quick settings to change conversation view. View up to 100 messages or conversations per screen (web view). In Gmail conversation threads, the newest message is at the bottom.

1. Open Gmail.

2. At the top right, click Settings   See all settings.

3. Scroll to Conversation view.

4. Select Conversation view on or Conversation view off.

Tip: The settings are also available in the Quick settings sidebar. Click Settings , then scroll to the Email Threading section at the bottom of the Quick settings sidebar.

Learn more at the Gmail Help Center

Find messages by searching

• In Outlook: Use the search bar or the filter menu in your inbox.

• In Gmail: Search using advanced search criteria, chips, and apps search overlay.

1. Open Gmail.

2. At the top, in the search box, enter your search criteria.

3. Press Enter.

4. (Chat in Gmail enabled only) Choose where to search by clicking Mail, Conversations, or Spaces:

   • Mail searches your email.

   • Conversations searches existing messages in chats and spaces.

   • Spaces searches the names of spaces that you have joined and spaces that you can join. 

Narrow your email search

At the top of your inbox, search for one or more keywords that appear anywhere in the email—in the subject, body, or sender name. 

If you’re looking for something specific, click Show search options  to use advanced search.

Example: Search for:

• Senders—Example: From:(sam@your-company.com)

• Date ranges—Example: after:2019/3/29 before:2019/4/5

• Keywords—Example: Company confidential

• Message attributes, such as attachments—Example: has:attachment